M'eye Patch


Tel: +44 (0)20 8133 8851
Enquiry Line Only - No Sales

Hours of Business:
Mon to Fri 9.30am - 5.00pm




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Customer Comments




Thank you so much for creating your patches. I get to have fun with my daughter spending time chosing which patch she will wear that day and for a three year old that it a real accomplishment and so much better than the tears and misery I used to get.
Lydia

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FAQ's

CHOOSING YOUR M'EYE PATCH

How do I know which patch to order for my child's glasses?

We do two types of patches. Our standard patches fit metal frames with nose pads. Our MEP2 patches fit moulded frames without a nose piece. To ensure you choose the correct patch CLICK HERE to view detailed fitting instructions for both types of eye patches.

How do I pick a colour and pattern?

Please go to our Order Online page to choose one of our many fun-to-wear fabrics.

Why don't I have to say whether the patch is for the right/left eye?

All our patches are reversible (they can be worn on either eye) because the pattern/character is on both sides of the patch. Our patches are carefully cut by hand to ensure that the pattern/character is the right way around whichever eye the patch is worn on. They are versatile 2-in-1 patches!

How much does a patch cost?

Prices vary depending on the pattern chosen. Please refer to the prices shown on the Order Online page.

What size are the children's patches?

Children's patches are approx.10.5cms long and 5.5cms across at the widest point. The patches are designed not only to look good and feel comfortable, but also to completely cover the 'better' eye, eliminating peeking! This ensures your child uses the weaker eye, leading to better vision! Our patches provide effective occlusion for children aged 3-8yrs old.

My child likes a design on your website that is not shown on your order online page. How can I order this design?

No. If the design is not shown on the order online page it is no longer available to purchase.

The patch my child wants is SOLD OUT! When will you be getting more stock?

Sorry, if the design is 'sold out' this means that we are no longer able to source the fabric used to make the patch and therefore that design cannot be repeated. However, you can rest assured it will be replaced with another great design!

Do you custom make patches?

No, we do not custom make patches but we are happy to receive any suggestions for new patterns or designs.

Do you have any 'xxxx' (e.g Peppa Pig/Ben 10 etc.) patches?

Our full range of patches is shown on our order online page and is available to purchase through our website. The website is updated frequently with new designs as they become available. Designs that are not shown on our Order Online page, are not available.

Do you do patches for infants under 3yrs?

No, we do not currently make smaller patches for infants and babies.

My child doesn't wear glasses. Can they still wear your patches?

No. Our patches are designed to be worn on the glasses' frames as shown. They are not adhesive. If your child does not wear glasses they can not use our patches.

Do you do pirate style eye patches with elastic straps for children without glasses?

No. We believe that pirate style patches with elastic pose a high risk to small children. We do not make them or recommend them.

ADULT PATCHES

Do you do patches for adults?

Yes we do standard patches for adults with metal frames. Please visit our order online page to see the designs available and to place your order.

Do you do MEP2 patches for adults with moulded plastic frames?

No, however if the frame is small and the lens no wider than 1.5 inch in diameter, the children's MEP2 patches will fit.

Do you do pirate style patches with elastic for adults who do not wear glasses?

No we don't

What size are the adult patches?

Adult patches are approximately 11cms long and 6.5cms wide. Some adults with small frames find that they are able to wear our children's patches quite comfortably.

PAYMENT OPTIONS

How can I make payment?

You can pay securely online with your credit or debit card or by using your PayPal account. If using a credit or debit card, your card will be processed by PayPal. YOU DO NOT NEED A PAYPAL ACCOUNT TO PLACE AN ORDER.

Can I order over the phone?

No, we currently do not have the facilities to process orders over the phone. All orders must be placed through the website. The website offers secure online ordering, encrypting your credit/debit card details. You will immediately receive a confirmation email from the website if your order has been placed successfully.

What happens after I have placed my order?

You will receive two confirmation emails; one from Paypal confirming your payment and one from M'eye Patch confirming your order. Please check your confirmation emails carefully. If there is an error in the delivery address or in the product you have ordered, please contact us straight away.

DELIVERY AND RETURNS INFORMATION

When will you despatch my order?

If your order is placed before 4.30pm it is usually despatched the same day. You will receive a despatch email to advise you that your order has been despatched.

How long does it take for delivery?

For UK orders, normally you would receive your patch within 1- 3 days, but this can take up to 5 days if you order over a weekend. International delivery times vary but are normally within 5-10 days.

Are delivery times guaranteed?

NO, delivery times are NOT guaranteed by the Royal Mail and therefore cannot be guaranteed by us either.

Do you offer express delivery?

If you would like your order to be sent by Royal Mail Special Delivery, please contact us before placing your order.

Do you provide a tracking number?

We use a tracking service for some, but not all, orders. However, ALL orders sent using our online Royal Mail postal account have an encrypted barcode.

What if my order does not turn up after the estimated delivery time?

In accordance with Royal Mail, we do not consider your order lost or missing until after 15 working days for UK deliveries, 20 working days for European deliveries and 25 working days for the rest of the world. Please contact us immediately if your order has not arrived after this time. All orders are sent via our online Royal Mail account and have a unique encrypted barcode to assist the Royal Mail investigate claims for lost orders.

How much does it cost for delivery?

Delivery is £1.15 per order within the UK, £1.75 for Europe and £2.50 for international delivery outside Europe.

Do you ship internationally?

We ship to most countries worldwide. If your country is not shown in the drop down list at the checkout, please contact us. The delivery charge is £1.75 per order to Europe and £2.50 per order to international destinations.

Do you ship to BFPO addresses?

Yes we do.

Will I have to pay a Customs charge?

We are required to attach a Customs declaration form to all orders sent outside the EU and BFPO addresses, so please be aware that a Customs charge is possible, but unlikely.

How do I return my order?

Under the Consumer Contracts Regulations 2014, you are allowed a 14 calendar day cooling off period when you purchase a product online. Under the same regulations, customers have a statutory obligation to take care of the goods and are responsible for their return. You may, of course, try the patch on the glasses to ensure you are happy with the fit, however you cannot return patches that have been worn, for hygiene reasons. You also cannot return a patch you have tampered with or tried to alter in anyway. If you wish to return your patch/patches, please send them to the following address within 14 calendar days of receipt:

M'eye Patch
46 Windsor Road
London E10 5LR

You are responsible for the cost of the return if you have ordered the wrong patch or simply changed your mind. It is strongly recommended that you use a traceable method for your return such as recorded delivery or, at the very least, obtain a free 'Certificate of Posting' from the post office. If you are returning your patch due to an error on our part, your refund will include the cost of your return postage. You will receive your refund through Paypal, who will credit your card or Paypal account depending on how your order was paid for. Your statutory rights are not affected. Please see our terms and conditions for further information.

GENERAL ENQUIRIES AND PRODUCT CARE

Is the patch easy to put on?

Both the standard M'eye Patch and M'eye Patch 2 are very easy to put on: For the standard patch, all you have to do is slide the arm of the glasses through the double holes, then slip the single hole over the nose piece. For M' eye Patch 2, first slip the arm of the glasses through the elastic, then through the double holes, then stretch the elastic over the frame of the glasses and slide into place. CLICK HERE to view detailed fitting instructions for both types of eye patches.

What kind of fabric are the patches made of?

Our patches are made from 100% cotton fabrics making them cool and comfortable to wear.

Does the elastic in your MEP2 patches contain latex?

The elastic used in our MEP2 patches is latex free. The composition is nylon/lycra.

Will my child be able to see through your patches?

No. Our patches are made from 4 layers of fabric, 2 cotton layers lined with 2 layers of opaque interfacing. This completely blocks any useful vision through the patched eye, forcing your child to use the lazy eye instead.

How do I wash M'eye Patch?

Hand wash in luke warm water using a drop of mild detergent. Rinse thoroughly and allow to air dry completely before re-using.

My child's glasses keep slipping down his nose. Where can I buy glasses straps to keep them in place so he can get the best from his M'eye Patch?

Glasses cords and straps are normally available from your optician, or you can try www.eyewearstraps.com

Do you have any shops or representatives abroad?

No. Our patches are only available to purchase through this website.

WHOLESALE ENQUIRIES

Click here for Information

If you are interested in purchasing our patches wholesale, please contact us using the form on the About Us/Contact page.

If there are any further questions that you have regarding the M'eye Patch, please don't hesitate to email us. We will do our best to answer your question.
 

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